He also said that it would be 21 days before they paid up. No surprise there as every subsequent contact I make seems to evoke the 21 day delay clause. I'd have saluted them if I hadn't been gunning for them. You have to give them credit which I suppose is what I have done as it is my money. I'll need to go back to my emails and as with Santa's Claus start counting the days.
'To be forewarned is to be forearmed they say.' Or that was what my missus said they say. I don't understand the relevance unless it means that I have been wrestling with the problem for 5 months and all I've got is a forearm jab for my efforts. It's lucky I don't let them get under my skin or get needled easily.
No arm (sic) trying another email she added. Two things come to mind. Tony 'ancock's 'A pint? A pint? That's almost an armful' and Armless-my son's Steiff teddy bear. Bought at a charity shop so it didn't cost an arm and a leg, for some empathy to help the 18 month-old start using his arm after an injury as it was a bit steiff (sick) and he was a bit grizzly. It worked. As a reward for the bear we wrote to 'Jim'll Fix it' (vomit). Luckily for all of us we heard nothing back. Thank goodness we didn't send a letter of complaint to the BBC.
To pour the wrong sort of salt onto the wound the train from the airport after the return flight (which wasn't really a return as such as the outward flight had been cancelled and we travelled out on Eurostar) was delayed, though not by as much as the delay in getting our fare back and then only in vouchers. We haven't used them yet. As with us when we phoned up they've been put on hold.
Somebody had told us that we had been barking up the wrong tree (pictured). 'You want to use Twitter'. So I sent them a tweet like the bird did in the right left tree in the picture (Unseen, as with my book 'French and Spanish Cricket for Beginners' downloadable from Amazon).
So do I just use Twitter for the current complaint? Will it save me a lot of hassle? How many characters are you allowed these days? No sod it. I want to give them #apieceofmymind in exchange for the total absence of the peace of mind they promised me by taking out their insurance. That absence has not made my heart grow fonder.
The personal assurances or guarantee I thought I'd been given turned out to be more of a tourniquet - a constricting device used to control venous and arterial circulation to an extremity (a customer) for a period of time (usually 21 days), which reflects the contempt in which they hold their customers; maybe not a total eclipse but certainly a restricted love flow from the heart of what is laughingly known as the organisation.
